Aegis Communications

Privacy Policy

At Aegis Communications, located in the heart of Seattle, Washington, at 200 Rainier Ave S, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services, including our customized Thunderbird email solutions. Our dedicated team, led by Privacy Officer Evelyn Reed, works diligently to ensure your data is handled with the utmost care and in compliance with all applicable laws. You can reach Evelyn directly at evelyn.reed@aegiscomms.com or by calling our main office at (206) 555-0100.

Data Collection

We collect information in several ways:

• Information You Provide Directly: When you register for our services, contact us for support, or participate in surveys, we collect information such as your name, email address, phone number, and any other details you choose to provide. For example, when setting up your customized Thunderbird email, we might ask about your specific needs and preferences to optimize your experience.
• Automatically Collected Information: We automatically collect certain information about your device and usage of our services, including your IP address, browser type, operating system, and browsing behavior on our website. We use tools like Google Analytics to understand how users interact with our site. This data helps us improve our website and services.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing activity. These technologies help us personalize your experience, analyze trends, and administer the website. See our Cookies Policy for more information.

We primarily use cookies to improve user experience and analyze website traffic. Here's a breakdown of the types of cookies we use:

Data Usage

We use the collected information for various purposes:

• To Provide and Improve Services: We use your information to deliver our services, personalize your experience, and improve the quality of our offerings. This includes customizing your Thunderbird email setup and providing ongoing support.
• To Communicate with You: We use your contact information to respond to your inquiries, provide updates about our services, and send you important notices.
• For Marketing Purposes: With your consent, we may send you promotional emails about new products, features, or special offers. You can opt out of these emails at any time by clicking the unsubscribe link in the email.
• To Ensure Security: We use your information to detect and prevent fraud, protect our systems, and ensure the security of your data.
• For Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes.

Data Sharing

We may share your information with third parties in the following circumstances:

• Service Providers: We share information with trusted service providers who assist us in providing our services, such as hosting providers, payment processors, and email marketing platforms. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Business Partners: With your consent, we may share information with business partners who offer complementary products or services.
• Legal Requirements: We may disclose your information if required by law, such as in response to a subpoena or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect sensitive information during transmission and storage.
• Access Controls: We restrict access to your information to authorized personnel only.
• Regular Security Assessments: We conduct regular security assessments to identify and address potential vulnerabilities. Our security team, headed by Senior Security Analyst, David Chen, is always working to improve our security infrastructure. He can be reached at david.chen@aegiscomms.com for any security-related concerns.
• Employee Training: We provide regular training to our employees on data privacy and security best practices.

While we strive to protect your information, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Your Rights

You have certain rights regarding your personal information:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to correct any inaccurate or incomplete personal information we hold about you.
• Deletion: You have the right to request that we delete your personal information.
• Objection: You have the right to object to the processing of your personal information.
• Restriction: You have the right to restrict the processing of your personal information.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

To exercise these rights, please contact us at privacy@aegiscomms.com or by mail at Aegis Communications, Data Protection Department, 200 Rainier Ave S, Seattle, WA 98144.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and, if the changes are significant, we will provide a more prominent notice (such as an email notification). We encourage you to review this Privacy Policy periodically.

This Privacy Policy was last updated on October 26, 2023.